Legal
Terms and conditions
The agreement between you and Reedster LLC for use of this Tastatur instance.
1. Agreement
By creating an account you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.
2. The service
Tastatur is a web analytics service. It measures traffic to websites you control and presents aggregate statistics.
We may change or add features. If we remove something you rely on, or make a change that materially reduces the service, we will tell account holders by email before it takes effect.
3. Your account
You are responsible for keeping your credentials secure and for activity under your account.
One person per login. Add colleagues as team members rather than sharing a password; it is free and it means removing someone's access does not lock everyone out.
Provide an email address you can actually receive mail at. Confirmation and password reset both depend on it, and we cannot verify your identity by any other means.
4. What you must not do
Measure sites you do not control. Installing the snippet on someone else's property, or pointing a site record at a domain that is not yours, is a breach of these terms.
Send personal data in custom event properties. That field's contents are entirely yours, and nothing in the software can tell that an email address should not have been put there.
Attempt to re-identify individuals from the statistics, or combine them with other data for that purpose.
Abuse the ingest endpoint: no fabricated traffic, no attempts to distort another customer's figures, no load testing against the hosted service without asking first.
Attempt to access other accounts' data, or to circumvent the authorisation or suppression controls.
Work around the limits of your plan. Opening several accounts to get more sites or more events than one account allows, splitting one website's traffic across accounts, or registering repeatedly to keep starting a new allowance — these are all the same thing, and they are a breach whichever way round it is done.
We may suspend or close an account we reasonably suspect of breaching this section, and we do not have to prove it first — waiting for certainty is how a fabricated-traffic problem becomes everybody's problem. Where the breach looks accidental, or where the limits are simply the wrong shape for what you are doing, we will contact you before doing anything: the usual answer to needing more than a plan allows is to ask us, and it is normally yes.
5. Your obligations as data controller
For measurement data you are the controller and we are your processor. That allocation is not merely paperwork; it means specific things are your responsibility and not ours:
Establishing a lawful basis for measuring your visitors, in every jurisdiction you operate in.
Telling your visitors what you collect. You may link to our page describing it, which exists for that purpose.
Deciding whether your configuration requires a consent banner. We do not advise on this and we do not warrant any outcome. Tastatur stores nothing on your visitors' devices, which is the relevant trigger under ePrivacy Article 5(3) and its national implementations, but the answer depends on your jurisdiction and on every other script on your site. Germany in particular is stricter than this category's marketing generally admits.
Responding to your visitors' data subject requests. We assist by providing immediate per-site erasure.
Setting a retention period appropriate to your obligations. The default is 12 months, the maximum is 25 months, and either may be longer than you are permitted to keep.
Our corresponding obligations are in the processor terms, which form part of this agreement.
6. Fees
Paid plans are billed in advance for the period shown at checkout. Fees exclude tax unless stated. You can cancel at any time and keep access to the end of the period you have paid for; we do not refund partial periods except where the law requires it.
If a payment fails we will tell you and give you a reasonable period to fix it before restricting the account. We will not delete your data for non-payment without warning you first and giving you a chance to export it.
7. Availability
We aim for continuous availability and do not guarantee it. There is no service level agreement unless we have signed one with you separately. Analytics ingest is designed to fail quietly on the customer's side, so an outage here will never break your website, and the tracking script degrades to doing nothing.
8. Your data
Your data remains yours. We claim no ownership of it and no licence to use it beyond operating the service for you.
We do not pool raw measurement data across customers, and we do not use your data for our own purposes: not for product analytics, not for benchmarking, not for "industry average" features, and not for training models. These are constraints in the software, not just in this document.
You can delete a site, and all its measurement data, at any time and irreversibly.
9. The software licence
Tastatur is free software under the GNU Affero General Public License v3.0. You may run, study, modify and self-host it. If you offer a modified version to others over a network, the AGPL requires you to publish your modifications.
These terms govern the hosted service. They do not restrict any right the AGPL grants you over the software, and nothing here should be read as attempting to.
10. Warranties and liability
The service is provided as is. To the extent the law permits, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Analytics figures are estimates. Cookieless measurement involves documented trade-offs: visitors behind shared network addresses may be counted as one, a visitor changing network mid-visit may be counted as two, returning visitors are counted again the next day, and small breakdown rows are withheld. Do not use these numbers where exactness matters, such as billing a third party.
To the extent the law permits, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, lost profits, or lost data. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
11. Ending the agreement
You may close your account at any time. We may terminate for a material breach of these terms, or with reasonable notice for any other reason, in which case we will refund any prepaid fees for the unused period. On termination you may export your data for a reasonable period before it is deleted.
We may also suspend or close an account we reasonably suspect of the conduct in section 4, including using more than one account to work around the limits of a plan. Suspicion is enough to act on, but it is not enough to keep your data from you: except where the law requires otherwise, you keep the export period above, and we will tell you what we think happened so you can put it right or tell us we are wrong. Where we have got it wrong, the account is restored. We do not refund prepaid fees where the breach is made out.
12. Changes to these terms
We may update these terms. For material changes we will email account holders at least 30 days beforehand. Continuing to use the service after a change takes effect means you accept it; if you do not, close your account and we will refund the unused period.
13. Governing law
These terms are governed by the laws of the State of Washington, USA, and its courts have exclusive jurisdiction. If you are a consumer, this does not remove any protection you have under the law of your own country of residence.
14. Contact
Last updated July 30, 2026. See also the privacy policy and the processor terms.
These are templates drafted to be accurate about what the software does. They are not legal advice, and you should have your own counsel review them before relying on them.